Privacy Policy

Soranti (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information when you interact with our website, forms, services, and text messaging programs related to AI-powered call handling, lead qualification, and appointment booking..

1. Information We Collect

We may collect personal information you voluntarily provide to us, including your name, phone number, email address, company name, appointment details, service request details, and communication preferences. We may also collect basic technical information such as IP address, browser type, device information, and usage data when you interact with our website.

2. How We Use Your Information

We use your information to provide and improve our services, respond to inquiries, schedule or confirm appointments, deliver service updates, send requested communications, maintain our records, and operate messaging programs consistent with the following use case(s): Responding to inquiries, booking appointments, appointment reminders, service updates, and following up with leads via SMS.

3. How SMS Consent Is Collected

We collect SMS consent through clear, optional opt-in methods such as website forms, web chat widgets, surveys, booking forms, paper forms, or verbal consent where permitted. Marketing consent and non-marketing consent are collected separately. Consent to receive text messages is not a condition of purchase.

4. SMS Program Details

If you opt in to receive text messages from us, message frequency may vary based on your interaction with us and the services you request. Message and data rates may apply. You can reply STOP at any time to unsubscribe or HELP for assistance.

5. Sharing of Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share information with vendors or service providers who perform services on our behalf, such as CRM providers, customer service tools, scheduling tools, website hosting, and messaging providers, but only as needed to support our business operations and only under appropriate confidentiality and security obligations.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission or storage is guaranteed to be completely secure, but we take commercially reasonable steps to protect your information.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on the nature of the relationship and the type of information involved.

8. Your Choices and Rights

You may request to access, update, or delete your personal information, subject to applicable legal and operational requirements. You may also opt out of text messaging at any time by replying STOP. To request assistance with your information, contact us using the details below.

9. Third-Party Sites and Services

Our website or forms may link to or rely on third-party tools and services. We are not responsible for the content, security, or privacy practices of third-party services except as required by law. We encourage you to review their policies as appropriate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes your acknowledgment of the updated policy.